Return & Refund Policy

Return & Refund Policy

At Cartsyra, we want you to be completely satisfied with your purchase. If you are not satisfied, our Return & Refund Policy provides clear guidelines to ensure a smooth and transparent process.

Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, such as personalized products, final sale items, or perishable goods, cannot be returned.

How to Initiate a Return

  1. Contact our support team via Support@Cartsyra.shop with your order number and reason for the return.
  2. Our team will provide instructions and a return authorization if your item is eligible.
  3. Ship the item back to us at the address provided by our team. Customers are responsible for return shipping costs unless the item was defective or shipped in error.

Refunds

  • Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–10 business days using the original payment method.
  • Shipping costs are non-refundable, except in cases where we shipped the wrong item or a defective product.

Exchanges

  • If you would like to exchange an item for the same product in a different size, color, or model, please contact our support team.
  • Exchanges are subject to product availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging.
  • We will arrange a replacement or refund at no additional cost to you.

Important Notes

  • Returns without prior authorization may not be accepted.
  • Refunds may take longer to appear depending on your payment provider.
  • Cartsyra reserves the right to refuse returns that do not meet our conditions.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

Business Name: Cartsyra
Email: Support@Cartsyra.shop
Phone: +1 (346) 468-4854

Business Address:
22 Marbrooke Circle NE
Calgary, Alberta AB T2A 2W4
Canada

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-07:00)